Forward-thinking enterprises — ranging from those, who, like Bancolombia, have brick-and-mortar front offices, to BPOs like TaskUs — have discovered that front-office RPA solutions are key to greater operational efficiency, faster sales-process completion, and world-class customer service. But before you can realize these benefits, you’ll need to help your sales and support teams be more productive and provide a better customer experience. How? By making it more human, with a digital assistant that makes it as easy as saying “Automation Anywhere, show me my customer.”
About the Presenters
Senior Director, Product Marketing, Automation Anywhere
Ritu Kapoor leads product marketing for the Front Office audience, as well as competitive strategies for all of Automation Anywhere products. Ritu’s experience spans geographies and cross-functional roles. She enjoys being part of nimble, fast-paced environments.
Senior Manager, Product Marketing, Automation Anywhere
Sharon is the Senior Product Marketing Manager at Automation Anywhere, focused on Front Office Automation and Cognitive solutions. She’s had a fulfilling career at multiple SaaS companies throughout Silicon Valley thus far and continues to appreciate the creative yet strategic aspects of product marketing.
Senior Vice President, Customer Success, Automation Anywhere
Steffen Low is Senior Vice President, Global Customer Success at Automation Anywhere. Automation Anywhere combines Robotic Process Automation, Artificial Intelligence and Analytics to deliver the leading software automation solution for the enterprise. For more than 14 years, Automation Anywhere has provided industry leading automation solutions and in 2018, raised $550M in its series A round from NEA, Goldman Sachs, General Atlantic, World Innovation Lab and Softbank.
With more than 25 years in technology services and support, Steffen is a true innovator in customer success and business critical environments. He has uniquely defined the right mixture of services, support and technology automation to satisfy the most risk adverse customers, while growing customer loyalty and revenue.
Prior to joining Automation Anywhere, Steffen was Vice President of Customer Excellence and Success at Apttus, Vice President of Customer Success Operations at NetApp and Vice President/GM/Founder of Business Critical Services at Symantec, where he built a STAR award-winning organization from the ground up. His career at Symantec also spanned product management, global support, global service solutions, and partner programs. He previously held service, support and IT leadership roles at Linuxcare, SGI and Lockheed Martin.
Steffen has a bachelor’s degree in Economics from University of California/Los Angeles.